Help & Support
FAQs, visual guides, and ways to contact the Scan N' Dine team.
Frequently asked questions
Quick answers to common questions about reservations and QR codes.
How do I make a reservation?
Scan the QR code on the restaurant table or poster, or browse restaurants on Scan N' Dine and use the "Reserve" button. Choose your date, time, and party size, then confirm your booking.
Do I need an account to reserve?
You can browse restaurants without an account, but you need to sign in to create, manage, and track your reservations.
I did not receive my confirmation email. What should I do?
Check your spam or promotions folder and verify that your email address is correct in your profile. If the email is still missing, contact us using the options below and include your name, email, and reservation date.
How do I cancel or change a reservation?
Go to your Bookings page after signing in. From there you can review upcoming reservations and follow the instructions for changes or cancellations, depending on the restaurant's policy.
Is my payment information stored?
Scan N' Dine is designed to minimize stored sensitive data. For details about how payments are processed in your deployment, please check with the system administrator or restaurant operator.
Graphics & QR guide
Understand the QR graphics and branding used across Scan N' Dine.
Restaurant QR codes
Each restaurant can generate unique QR codes that link directly to their profile or a specific table. Guests scan the code with their phone camera to view menu details and reserve a table.
Payment QR codes
Some deployments support a separate payment QR image, which can be placed near the table or cashier to streamline digital payments.
Brand usage
The Scan N' Dine name and logo should be used consistently on your printed materials and digital assets. For official brand guidelines or high‑resolution logos, contact the administrator of your Scan N' Dine installation.
Terms and Conditions
Key terms for using the Scan N' Dine website and services.
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Use of the Site
This Site is intended to provide general information about our restaurant, services, and promotions. You may use the Site for personal and non-commercial purposes only.
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Intellectual Property
All content on this Site, including logos, images, menus, and text, is the property of Scan N' Dine and is protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
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Reservations and Management
Online reservations are subject to availability and confirmation. We reserve the right to cancel or reschedule bookings at our discretion.
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User Conduct
You agree not to:
- Use the Site for illegal or harmful activities
- Upload viruses or harmful code
- Attempt unauthorized access to our systems
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Disclaimer
We strive to ensure all information on the Site is accurate and up to date. However, we do not guarantee the accuracy, completeness, or reliability of any content.
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Modifications
We may update these Terms at any time. Continued use of the Site after changes means you accept the new terms.
Privacy Policy
How we collect, use, and protect your information when you use Scan N' Dine.
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Information We Collect
We may collect personal information such as:
- Name
- Email address
- Reservation details
We also collect non-personal data like IP addresses and browser type for analytics.
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How We Use Your Information
Your information may be used to:
- Confirm reservations
- Respond to your inquiries
- Improve our website and services
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Sharing Your Information
We do not sell or rent your personal information. We may share data with trusted service providers who help us operate the website, as long as they agree to keep the information confidential.
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Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
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Data Security
We implement reasonable security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
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Your Choices
You may request to:
- Access or correct your personal data
- Opt out of promotional communications
- Delete your information (where applicable)
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Third-Party Links
Our website may contain links to external sites. Scan N' Dine is not responsible for the privacy practices of those sites.
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Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
How to contact us
Need help with your account, reservations, or restaurant tools? Reach out using any of the channels below.
Restaurant & partner inquiries
Interested in onboarding your restaurant or updating QR assets?
On‑site support
If Scan N' Dine is deployed by your organization (mall, group, or chain), you may also contact your local IT or operations team for on‑premise assistance.